Refund and Returns Policy

Chennai Pookkadai » Refund and Returns Policy

Delivery Time

Flowers  is generally unable to guarantee a specific delivery time. The precise time of delivery varies and depends on the schedule of our delivery personnel.In some cases, however, we are able to guarantee morning or afternoon delivery. If this is the case, you will be notified during the purchase process.

Late Deliveries

If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If, on the other hand, we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund.If a recipient is unavailable when we attempt delivery, we will leave a note requesting a call to schedule delivery. If appropriate, we will also contact you when delivery issues arise.

Incorrect Delivery Information

As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information up to two business days before the delivery date. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund.

Undeliverable Locations

If you submit information as a result of a request for more information from Flowers n Pooja Items will not share the submitted information with any third parties. Our lists are private and are not sold or exchanged with outside entities. Flowers n Pooja Items may choose to share the submitted information with strategic partners for the purpose of helping us to provide our solutions.


will attempt to deliver your bouquet in accordance with each facility’s procedures, but cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms, and that most ICUs do not permit flower delivery at all. Please check with the hospital before placing your order.

Flowers  cannot issue a refund if unable to make a delivery due to these issues.

Refused Deliveries

If a recipient refuses delivery, you will not be entitled to a refund.

Products and images

Products only contain the items listed in the product description.

flowers and other items are not included unless stated in the product description and are only used for display purposes.

Product photos are a representation of the arrangements and may vary (see Substitution Policy below).

Refund Requests and Claims

If your order was unsatisfactory, you may request a refund by submitting a claim within two business days after the delivery date . In case of quality issues, after submitting the claim, our customer service agents will request that you send a digital picture of the delivered product.If the claim qualifies for the refund, refund will be issued within 7-10 working days and to the original method of payment.

Order Changes

To change your order, please contact Customer Service using at 9444654121. Changes can only be made two business days or more prior to the scheduled delivery date.

Payment Processing Issues

If you provide us with incorrect or invalid credit card or payment information, we cannot process your order. We will attempt to contact you to resolve the issue, but you will be responsible for any issues arising as a result thereof.

Quality Policy

Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered is always guaranteed.

Orders will always be charged in INR Rupees. Flowers n Pooja Items makes a daily adjustment to its prices for other listed currencies, but these conversions are only an approximation. Flowers n Pooja Items cannot be held responsible for any currency conversion differences and/or charges made by your financial institution. For the most accurate pricing, please refer to the Inr currency option.


Cancellations for a full refund are allowed if made Two business days or more prior to the scheduled delivery date. If an order is can

and returns.

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